topic Re: Phone line in Talk

Phone line

Albi122001 — Wed, 22 Nov 2023 15:27:21 GMT

My broadband is working fine however i cannot make or recieve calls on my land line have done all the steps to rectify the problem what now! Spoke to Openreach engineer working up the road and he thankfully came and checked line said the line had been switched off at exchange an I waould have to contact sky who were no use what else can I do

Re: Phone line

TimmyBGood — Wed, 22 Nov 2023 15:33:38 GMT

@Albi122001 wrote:

MSpoke to Openreach engineer working up the road and he thankfully came and checked line said the line had been switched off at exchange

If you have a Sky Broadband Hub (or Max Hub) witha green 'Voice' light on the front then your calls are being carried over broadband, and the only working phone socket will be the one on the rear of the Hub.

Re: Phone line

Albi122001 — Wed, 22 Nov 2023 15:38:55 GMT

No don't have voice light have an older model

Re: Phone line

TimmyBGood — Wed, 22 Nov 2023 15:43:28 GMT

@Albi122001

Have you changed, or ordered a change, to the Sky Broadband provision recently?

Re: Phone line

Albi122001 — Wed, 22 Nov 2023 15:45:24 GMT

No nothings changed been going on for 2 weeks now very frustrating

Re: Phone line

TimmyBGood — Wed, 22 Nov 2023 15:49:34 GMT

@Albi122001

I suspect you'll have to persist with logging a fault with Sky, but emphasise it's a voice call issue, not broadband.

Re: Phone line

Albi122001 — Wed, 22 Nov 2023 15:50:18 GMT

Thanks for your help

Re: Phone line

richmunn — Thu, 23 Nov 2023 12:23:30 GMT

My very good Openreach engineer Laura, who installed my Boradband for Sky Glass, did not explain about the phone needing to be plugged into the router (probably because she is not Sky) but this reply explained it all for me. I had wondered what that 4th green light was - landline now working perfectly as before.

Sky themselves have never explained it, though I now found it was mentioned in the "how to set up your hub" leaflet - but I didn't set up the hub, Openreach did!

So thanks for that info TimmyBGood!