topic Re: Sky talk landline not working in Talk

Sky talk landline not working

Piglet2000 — Wed, 22 Nov 2023 11:29:02 GMT

Sky talk landline not working. It stopped on the 30th October and despite numerous calls to Sky we are still no further on. I am getting message updates saying there is a line fault and it's being looked into by BT Openreach, but 23 days now is a bit much. I can't bring myself to call them again, fed up of hours on hold and being passed around to advisors who i cannot understand the issue and i cannot understand them do to their accent. Not sure what else to do.

Re: Sky talk landline not working

GD1 — Wed, 22 Nov 2023 11:32:35 GMT

@Piglet2000 As the fault has been reported you need to wait for the fault to be repaired, the fault could be anywhere in the network. Only Sky can provide any updates the forum can't.

You need to call Sky for any updates.

Re: Sky talk landline not working

Mark39 — Wed, 22 Nov 2023 11:39:17 GMT

@Piglet2000 it's a matter of waiting, I'm afraid, for Openreach to fix it as @GD1 posted. It can take a while if it involves digging up pavements or the road when local authority permission has to be obtained