topic Re: Landline not working in Talk

Landline not working

K+Shields — Tue, 21 Nov 2023 11:21:25 GMT

Sky talk has not worked for 4 days. Reported to Sky but no response. I have run through the tech support and that did not cure the fault. No voice light on router and reset the router but still not working.

Re: Landline not working

Daniel0210 — Tue, 21 Nov 2023 11:23:52 GMT

@K+Shields wrote:

Reported to Sky but no response.

@K+Shields

What do you mean by that?

Re: Landline not working

K+Shields — Tue, 21 Nov 2023 11:28:09 GMT

Used the online reporting tool. It said the fault would be investigated but no response after 3 days.

Re: Landline not working

Daniel0210 — Tue, 21 Nov 2023 11:30:43 GMT

@K+Shields

3 days or 3 working days? The Openreach target is to fix within 2 working days but depending on the nature of the fault it could take longer. Openreach don't work on domestic faults at the weekend.