https://helpforum.sky.com/t5/Talk/Total-loss-of-phone-service-for-14-days-Auto-compensation-declined/m-p/4484411#M85493 <P>You could put in an official complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Sun, 19 Nov 2023 16:16:49 GMT caesarome 2023-11-19T16:16:49Z https://helpforum.sky.com/t5/Talk/Total-loss-of-phone-service-for-14-days-Auto-compensation-declined/m-p/4484403#M85492 <P>Hi</P><P>&nbsp;</P><P>I reported no phone service 0849 20th July and it was restored sometime in the afternoon of 3rd August. &nbsp;This was due to an Openreach MSO affecting - 800 homes. &nbsp;</P><P>&nbsp;</P><P>As part of recontracting duscussion I brought up that I had not received auto compensation due. &nbsp;After lengthy back and forth between the person and the back office he text me an email address for credit support and the details they required. &nbsp;I sent a comprehensive dossier, including call records and texts and the message was undeliverable. &nbsp;I see this issue with the same email address reported in this forum.</P><P>&nbsp;</P><P>As part of the same call the person arranged for an engineer visit to resolve wifi issues. &nbsp;The engineer gave me the email of the priority team to which I sent the email. &nbsp;They responded quickly but only to tell me there was nothing they could do apart from put me through to the broadband technical team. &nbsp;After a 40min call with them and very similar back and forth with the back office team I was offered £20 (should be £9.33 for 1st 48hrs and £9.33 for every day unresolved = ~ £112 plus additional compensation for the whole sorry saga). &nbsp;I refused this and asked for this to be escalated and a complaint to be raised. &nbsp;The person said she would do this and text me the reference which has never appeared.</P><P>&nbsp;</P><P>Any ideas of what I should do next?</P><P>&nbsp;</P><P>Thanks</P> Sun, 19 Nov 2023 16:07:52 GMT https://helpforum.sky.com/t5/Talk/Total-loss-of-phone-service-for-14-days-Auto-compensation-declined/m-p/4484403#M85492 AskAFriend 2023-11-19T16:07:52Z https://helpforum.sky.com/t5/Talk/Total-loss-of-phone-service-for-14-days-Auto-compensation-declined/m-p/4484411#M85493 <P>You could put in an official complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Sun, 19 Nov 2023 16:16:49 GMT https://helpforum.sky.com/t5/Talk/Total-loss-of-phone-service-for-14-days-Auto-compensation-declined/m-p/4484411#M85493 caesarome 2023-11-19T16:16:49Z https://helpforum.sky.com/t5/Talk/Total-loss-of-phone-service-for-14-days-Auto-compensation-declined/m-p/4484412#M85494 <P>I would suggest raising a complaint yourself. See:&nbsp;<A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A></P> Sun, 19 Nov 2023 16:17:54 GMT https://helpforum.sky.com/t5/Talk/Total-loss-of-phone-service-for-14-days-Auto-compensation-declined/m-p/4484412#M85494 Mark39 2023-11-19T16:17:54Z