topic Re: No phone line as reported 8th November in Talk

No phone line as reported 8th November

Jj21 — Fri, 17 Nov 2023 17:48:47 GMT

Still waiting for phone line as reported 10 days ago

Re: No phone line as reported 8th November

Daniel0210 — Fri, 17 Nov 2023 18:05:58 GMT

@Jj21
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers. You will need to contact Sky to see if they've had an update from Openreach.

This link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

Re: No phone line as reported 8th November

MarkGoldsmith — Sun, 19 Nov 2023 08:49:16 GMT

In all likelihood this is an issue with OpenReach and not Sky, although all you can do is phone Sky and ask them to hassle/get an update from OpenReach.

OpenReach own the phone line infrastructure in the UK that Sky use to provide their broadband/phone service. Unfortunately this is what happens when key public service infrastructure is put into the hands of private companies. OpenReach have minimum service requirements in how often they provide updates over to Sky and the priority of how work is assigned out to their engineers.