topic Re: Landline failure after installation of Fibre Broadband in Talk

Landline failure after installation of Fibre Broadband

Alasdair2 — Thu, 16 Nov 2023 17:00:52 GMT

Having opted for Fibre Broadband once it was up and running I lost the use of my landline. Any suggestions because getting someone from Sky to sort it out doesn't seem to be an option.

Re: Landline failure after installation of Fibre Broadband

GD1 — Thu, 16 Nov 2023 17:02:26 GMT

@Alasdair2 Is there a voice light on the hub? Is this lit up? If so you need to plug the phone into the UK phone port on the hub.

Re: Landline failure after installation of Fibre Broadband

Alasdair2 — Thu, 16 Nov 2023 17:13:04 GMT

No as it it is connected direct to the router as per the instructions by the guy who installed it

Re: Landline failure after installation of Fibre Broadband

Alasdair2 — Thu, 16 Nov 2023 17:14:38 GMT

The only light not working is Voice

Re: Landline failure after installation of Fibre Broadband

Alasdair2 — Thu, 16 Nov 2023 17:16:20 GMT

Sorry! Was being thick. The phone is connected but the voice light is not showing

Re: Landline failure after installation of Fibre Broadband

Mark39 — Thu, 16 Nov 2023 17:20:41 GMT

How long since your new service was activated? It can take a full 24 hours for the Voice service to be up and running.

Re: Landline failure after installation of Fibre Broadband

Alasdair2 — Thu, 16 Nov 2023 17:25:35 GMT

4 October. I'm now in touch with Sky so thank you for your assistance