topic Re: Problem with landline in Talk

Problem with landline

DiDi1 — Wed, 15 Nov 2023 14:12:55 GMT

My landline buzzes whenever I make or answer a call and yet whoever I'm speaking to can hear me clearly. I've followed the instructions in Sky Help but it hasn't made a difference.

Re: Problem with landline

Mark39 — Wed, 15 Nov 2023 14:17:40 GMT

Are you using a cordless phone? If so, try a standard corded phone handset to see if the buzzing goes away.

Re: Problem with landline

DiDi1 — Thu, 16 Nov 2023 12:08:26 GMT

Thanks for the advice but unfortunately I only have a cordless phone so now will ring Sky.

Re: Problem with landline

Daniel0210 — Thu, 16 Nov 2023 12:54:11 GMT

@DiDi1

If call quality becomes an issue when trying to arrange an engineer post back in this thread and we can maybe get you some help through the Messaging Team.

Re: Problem with landline

His-sky309 — Thu, 16 Nov 2023 17:24:12 GMT

I want to cancel my landline please, I've not used it for years

I want to keep my broadband

my landline phone has been broken and never bothered to buy another landline phone cos I don't want it

thank you

Re: Problem with landline

Mark39 — Thu, 16 Nov 2023 17:35:50 GMT

You can't cancel your landline service without also cancelling broadband unless you have a separate fibre optic cable to your home.

Just make sure you're not subscribed to a phone call package and you won't be charged unless you make calls.

Re: Problem with landline

DiDi1 — Fri, 17 Nov 2023 17:50:13 GMT

I have contacted Sky and they ascertained there was disturbance on my line and have alerted Openreach to the problem. Openreach have since texted me to let me know that an engineer will be looking into it. Thank you everyone for your advice .