topic Re: Main phone line not working in Talk

Main phone line not working

AngelLfc — Wed, 15 Nov 2023 13:17:04 GMT

Main phone line not working it says check line cord I've tested the mains socket and tested a spare phone and all say same thing chatted to sky they said unable to run tests there end can I re contact them later today to test and book engineer last week internet went off for several hours

Re: Main phone line not working

caesarome — Wed, 15 Nov 2023 13:19:59 GMT

@AngelLfc

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Main phone line not working

Daniel0210 — Wed, 15 Nov 2023 13:20:10 GMT

@AngelLfc wrote:

chatted to sky they said unable to run tests there end can I re contact them later today to test and book an engineer

@AngelLfc

Why couldn't Sky check the line?

Re: Main phone line not working

Mr+Flibbles+86 — Wed, 15 Nov 2023 13:21:52 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Main phone line not working

AngelLfc — Wed, 15 Nov 2023 13:44:32 GMT

Issue now been raised with open reach it appears fault is outside property so should be resolved soon