topic Re: Land line died in Talk

Land line died

Kapik — Tue, 14 Nov 2023 22:17:16 GMT

My land line is dead. No dial tone. Tried all suggestions on the help page. Doesn't work with cordless nor an old non-powered phone I keep for power blackouts. Broadband still OK. Can't see a way of contacting Sky directly. This is my first time using the Community, so not sure whther I have to keep it open to wait for replies.

Re: Land line died

caesarome — Tue, 14 Nov 2023 22:26:30 GMT

@Kapik

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Land line died

Addie15 — Wed, 15 Nov 2023 10:31:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to Kapik.

Re: Land line died

Kapik — Wed, 15 Nov 2023 13:26:50 GMT

In middle of our chat session I was told the internet would go down for a few minutes then come back. After two hours it had NOT come back and I had to log off Windows then use the Sky hub auto-heal to get back online. And the landline is still dead. How do I get back to you?

Re: Land line died

Daniel0210 — Wed, 15 Nov 2023 13:29:15 GMT

@Kapik

The chat invite was only sent this morning so should still be there.