topic Re: Cannot make outgoing calls in Talk

Cannot make outgoing calls

TwoStewDen — Sun, 12 Nov 2023 17:36:00 GMT

Since yesterday I have been unable to make outgoing calls - I can still receive calls

I have rebooted the router and checked that the correct lights are on

How can I get technical help please?

Re: Cannot make outgoing calls

caesarome — Sun, 12 Nov 2023 19:28:34 GMT

What is happening when you try to make an outgoing call ?

Re: Cannot make outgoing calls

TwoStewDen — Sun, 12 Nov 2023 20:48:55 GMT

Thanks for getting back to me so quickly

there is just a hum ( that seems to get louder) and eventually I just hear "bib bib bib"

(apologies for the non technical description 😊)

Re: Cannot make outgoing calls

caesarome — Sun, 12 Nov 2023 21:48:02 GMT

@TwoStewDen

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Cannot make outgoing calls

TwoStewDen — Mon, 13 Nov 2023 10:18:41 GMT

I am 90 cannot use my landline. Do not fully understand what you are saying. Would it please be possible for someone to phone me on My mobile or even better fora technician to visit me (removed) ,

it is dangerous e for 2 people over90 to be without a landline .

in anticipation, thankyou.

Moderator note: Removed personal/identifiable details

Re: Cannot make outgoing calls

Tom-W19 — Mon, 13 Nov 2023 10:25:04 GMT

Thanks for escalating. We've sent an invite to @TwoStewDen.

Re: Cannot make outgoing calls

caesarome — Mon, 13 Nov 2023 13:28:34 GMT

@TwoStewDen

There should a red or blue bubble at the bottom of this page so if you use that you can chat to Sky.