topic Landline not working but internet is in Talk

Landline not working but internet is

Fiona6Airdrie — Sun, 12 Nov 2023 15:28:24 GMT

Landline is constantly engaged. Digital phone shows line in use. Internet is working even when streaming from Now TV & Disney+. I've purchased a new phone & there''s no dial tone. I've tried removing the splitter & plugging straight into phone socket but no joy.

Re: Landline not working but internet is

caesarome — Sun, 12 Nov 2023 16:12:48 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Landline not working but internet is

Fiona6Airdrie — Sun, 12 Nov 2023 17:17:58 GMT

Broadband all good but phone line not working

Re: Landline not working but internet is

caesarome — Sun, 12 Nov 2023 17:22:41 GMT

Is that what the result of the line test you ran via the link I posted for you ?

Re: Landline not working but internet is

Fiona6Airdrie — Sun, 12 Nov 2023 19:32:51 GMT

I've had no issues with the broadband. I tried using the online help guides, checked the microfiber etc. I even bought a new landline phone - still no joy. I used the link posted - no issues all good. Still no working phone.

Re: Landline not working but internet is

caesarome — Sun, 12 Nov 2023 19:36:10 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline not working but internet is

Tom-W19 — Mon, 13 Nov 2023 10:09:18 GMT

Thanks for escalating. We've sent an invite to @Fiona6Airdrie.

Re: Landline not working but internet is

Addie15 — Wed, 15 Nov 2023 10:17:28 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.