topic Re: Phone in Talk

Phone

nora+warner — Tue, 07 Nov 2023 12:10:59 GMT

Good morning,my phone line isn't working

Re: Phone

Chrisee — Tue, 07 Nov 2023 12:24:12 GMT

@nora+warner you are not speaking to Sky by posting in the forum but I havecescalated your pist to,the Sky team who support the forum who should invite you onto a chat session through the forum where a chat icon will be added. They should be able to arrangecto get your line sorted.

Re: Phone

Daniel0210 — Tue, 07 Nov 2023 12:47:50 GMT

@nora+warner

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Phone

Greenfingers001 — Tue, 07 Nov 2023 12:50:54 GMT

Thanks for escalating this. We’ve sent @nora+warner an invite to chat.

Re: Phone

losingwilltolive. — Tue, 07 Nov 2023 13:58:22 GMT

My phone line is not working either. Have tried chatting to someone live but just eneded up going around in circles with the Sky Bot

Re: Phone

Daniel0210 — Tue, 07 Nov 2023 14:00:00 GMT

@losingwilltolive.

Any recent changes to your package? Is your Sky Broadband working okay?

Re: Phone

Tom-W19 — Thu, 09 Nov 2023 13:14:18 GMT

Hi @nora+warner

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Phone

losingwilltolive. — Thu, 09 Nov 2023 13:17:45 GMT

Not sure what invite you refer to. I think we need an engineer

Re: Phone

Mark39 — Thu, 09 Nov 2023 13:19:26 GMT

@losingwilltolive. wrote:

Not sure what invite you refer to. I think we need an engineer

The invitation wasn't sent to you. Please see the post which replied to your original post.

Re: Phone

Daniel0210 — Thu, 09 Nov 2023 13:19:34 GMT

@losingwilltolive. wrote:

Not sure what invite you refer to. I think we need an engineer

@losingwilltolive.

That reply was to the OP who's post you piggybacked on. You haven't answered the questions previously asked.