topic Re: There is no landline in Talk

There is no landline

Jks123 — Fri, 03 Nov 2023 07:55:28 GMT

My phone is showing a message 'Check Phone Line' and there is no dial tone. I cannot receive or make calls.

Re: There is no landline

Daniel0210 — Fri, 03 Nov 2023 08:13:27 GMT

@Jks123

Any recent changes to your Talk/Broadband subscription?

Re: There is no landline

Jks123 — Fri, 03 Nov 2023 08:49:41 GMT

We recently switched to Sky Glass but kept the Sky Talk & upgraded Broadband. I thought it might be weather related but not that bad here in Essex.

Re: There is no landline

GD1 — Fri, 03 Nov 2023 08:56:43 GMT

@Jks123 What did you upgrade your broadband from & to? Does you hub have a voice light?

Re: There is no landline

Jks123 — Fri, 03 Nov 2023 10:38:27 GMT

@GD1 we have Sky Broadband Superfast, Boost, 1571 - voicemail, Sky Talk Evenings and Weekends Extra and Sky Talk Line Rental

i don't know if we have a voice light?

Re: There is no landline

GD1 — Fri, 03 Nov 2023 10:43:13 GMT

@Jks123 Which broadband hub do you have?

Re: There is no landline

Jks123 — Fri, 03 Nov 2023 10:46:46 GMT

@GD1 Sky Broadband Hub, I can now see there is a voice light but it is not illuminated

Re: There is no landline

GD1 — Fri, 03 Nov 2023 10:47:24 GMT

@Jks123 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: There is no landline

Jks123 — Fri, 03 Nov 2023 10:50:13 GMT

@GD1 Thank you

Re: There is no landline

Addie15 — Fri, 03 Nov 2023 11:00:43 GMT

Hi there! Thank you for escalating this. We have sent an invite to Jks123.