topic Re: Crackling land line in Talk

Crackling land line

Lucyp21 — Thu, 02 Nov 2023 13:43:44 GMT

My landline is crackling badly. The phone is working - it displays info on who has called, if I unplug it etc. I've been through all the check steps on Sky Talk help. Last time this happened (some years ago) it was fixed remotely and it was a line fault. It seems the same this time.

Re: Crackling land line

GD1 — Thu, 02 Nov 2023 13:52:31 GMT

@Lucyp21 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Crackling land line

Lucyp21 — Thu, 02 Nov 2023 14:18:25 GMT

Would the bubble show up on here or Sky main page?

Re: Crackling land line

Addie15 — Thu, 02 Nov 2023 15:14:37 GMT

Hi there! Thank you for escalating this. We have sent an invite to Lucyp21.

Re: Crackling land line

GD1 — Thu, 02 Nov 2023 16:08:29 GMT

@Lucyp21 wrote:

Would the bubble show up on here or Sky main page?

On the community page 🙂