topic Phone cannot make or receive calls on landline in Talk

Phone cannot make or receive calls on landline

Laura74 — Thu, 02 Nov 2023 13:32:00 GMT

Openreach have been working on the lines outside my property and since then my landline isn't working. I can hear a very faint dial tone but cannot make or receive calls. The workmen from openreach said that this could have interferred with my telephone line and to speak to sky. Unfortunately, I am strugglig to get in touch with sky and just get the virtual assistant online. I have checked it isn't my handset as I have tried a different one plugged into the line. Does anyone know what this could be? @Sky

Re: Phone cannot make or receive calls on landline

caesarome — Thu, 02 Nov 2023 13:39:11 GMT

@Laura74

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone cannot make or receive calls on landline

Laura74 — Thu, 02 Nov 2023 13:50:59 GMT

@caesarome thank you for your help

Re: Phone cannot make or receive calls on landline

Addie15 — Thu, 02 Nov 2023 15:13:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to Laura74.

Re: Phone cannot make or receive calls on landline

Laura74 — Mon, 06 Nov 2023 12:10:09 GMT

Thank you for your help, an engineer has to fixed the issue at my property today.