topic Re: Landline not working in Talk

Landline not working

ro4 — Thu, 02 Nov 2023 11:02:22 GMT

My landline is not working, i do not have another phone to call sky,so what do i do?

Re: Landline not working

GD1 — Thu, 02 Nov 2023 11:08:43 GMT

@ro4 Do you have broadband? Is this working? When was the last time the phone line worked?

Re: Landline not working

Mark39 — Thu, 02 Nov 2023 11:10:18 GMT

Are you new to Sky or is this out of the blue?

Re: Landline not working

ro4 — Thu, 02 Nov 2023 11:11:51 GMT

Hi broadband working but phone says check line, which i have

Re: Landline not working

GD1 — Thu, 02 Nov 2023 11:12:58 GMT

@ro4 When did it last work?

Re: Landline not working

ro4 — Thu, 02 Nov 2023 11:13:00 GMT

Phone as far as i know has not been working for 2 days.

Re: Landline not working

ro4 — Thu, 02 Nov 2023 11:14:16 GMT

Bout 2 days ago.

Re: Landline not working

GD1 — Thu, 02 Nov 2023 11:15:29 GMT

@ro4 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline not working

Addie15 — Thu, 02 Nov 2023 11:19:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to ro4.