topic Re: landline not working in Talk

landline not working

Hardz6 — Mon, 24 Jul 2023 11:02:59 GMT

for the last week, our telephone line has stopped working but broadband is working fine. I've tried different phones and even followed the help guide. with no luck. could someone please look into this?

Re: landline not working

Daniel0210 — Mon, 24 Jul 2023 11:05:25 GMT

@Hardz6

No one will look into it this is mainly a customer helps customer forum so you’re not talking to Sky Customer Services.

You could try this online test

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line

Re: landline not working

Hardz6 — Mon, 24 Jul 2023 11:08:26 GMT

@Daniel0210 I've tried that with no luck.

Re: landline not working

Daniel0210 — Mon, 24 Jul 2023 11:30:52 GMT

@Hardz6

Did it give you the opportunity to arrange an engineer? If not, have you the means to report this to Sky ie; via your mobile?

Re: landline not working

funkydunkydude — Wed, 25 Oct 2023 23:28:37 GMT

Same issue sky seem useless

Re: landline not working

Daniel0210 — Thu, 26 Oct 2023 04:15:28 GMT

@funkydunkydude

Did you do the online test?