topic Re: Landline fault in Talk

Landline fault

Cat+ladies — Mon, 23 Oct 2023 16:12:02 GMT

Can't make or receive calls broadband constantly dropping out how do I get in touch with sky to get it fixed need phone due to being on call for elderly relative

Re: Landline fault

Mark39 — Mon, 23 Oct 2023 16:14:59 GMT

Try the connection test here first: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, let us know and we'll get you some help here.

Re: Landline fault

Cat+ladies — Mon, 23 Oct 2023 16:15:30 GMT

Thanks but done all that through my sky and virtual assistant not helpful

Re: Landline fault

Cat+ladies — Mon, 23 Oct 2023 16:16:57 GMT

It's detected a problem but can't seem to get any further

Re: Landline fault

Mark39 — Mon, 23 Oct 2023 16:17:14 GMT

Ok, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

Re: Landline fault

Cat+ladies — Mon, 23 Oct 2023 16:18:21 GMT

Yes please

Re: Landline fault

Mark39 — Mon, 23 Oct 2023 16:20:36 GMT

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today, or possibly tomorrow now. Look out for a blue/red chat 'bubble' towards the bottom of the page.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline fault

Cat+ladies — Mon, 23 Oct 2023 16:21:27 GMT

Thank you

Re: Landline fault

Mr+Flibbles+86 — Tue, 24 Oct 2023 07:37:36 GMT

Thanks for escalating this. We’ve sent an invite to chat.