topic Re: Telephone connection to Sky Router in Talk

Telephone connection to Sky Router

Gym10 — Mon, 23 Jan 2023 11:48:21 GMT

Mr Sky router is my garage connected to the ONT. Linked to my Sky router is a 16 port network switch then which uses Cat 6 Ethernet cables to link a number of Data Points around my house.

Question: Can I plug my home phone into any of the data points in my house to utilise Sky Talk (internet calls) or does the phone have to be plugged into the phone socket on the Sky Router.

Re: Telephone connection to Sky Router

Mark39 — Mon, 23 Jan 2023 11:49:29 GMT

The phone has to be plugged into the Hub. It won't work via an ethernet connection.

Re: Telephone connection to Sky Router

Gym10 — Mon, 23 Jan 2023 11:53:28 GMT

Thank you. That is going to cause a problem. Appreciate your quick reply

Re: Telephone connection to Sky Router

Mark39 — Mon, 23 Jan 2023 13:16:06 GMT

The simplest solution may be a cordless phone, with as many handsets as you need?

Re: Telephone connection to Sky Router

TimmyBGood — Mon, 23 Jan 2023 13:20:39 GMT

@Gym10

The 'phone' port on the Hub is an Analogue Telephone Adapter (ATA): it does the conversion of the analogue signal from the phone hadset to IP data (and vice-versa) for transport over the broadband service. This means Sky Talk (internet calls) data never hits the ethernet ports on the Hub, as @Mark39 indicates: using those for telephony would require 'real' VOIP handset hardware and subscription to a 'real' VOIP call provider (because the configuration to port Sky Talk over IP isn't documented).

Re: Telephone connection to Sky Router

Gym10 — Mon, 23 Jan 2023 16:55:55 GMT

Thank you

Re: Telephone connection to Sky Router

Puzzled2023 — Sat, 01 Apr 2023 10:14:07 GMT

Sky installed the router in a cupboard so the docking station for my three cordless phones has also be in the cupboard, with one of the phones docked in it. I cannot relocate the router - so it is really inconvenient

Re: Telephone connection to Sky Router

Mark39 — Sat, 01 Apr 2023 10:42:36 GMT

@Puzzled2023 yes, that's not ideal eother for wifi or your cordless phones. I assume that's where your master phone socket is. Does it have a single phone socket, or does it have separate sockets for phone and broadband?

Re: Telephone connection to Sky Router

Puzzled2023 — Sat, 01 Apr 2023 10:50:07 GMT

@Mark39 - single phone socket - see image below

Re: Telephone connection to Sky Router

Mark39 — Sat, 01 Apr 2023 12:44:28 GMT

If it's feasible it would be better to run a short extension cable from the master socket to an extension outside,the cupboard. Otherwise, getting your master socket relocated might be an option? Sky may be able to help with that.

Why installers think it's a good idea to put a phone socket in a cupboard beats me.....

Re: Telephone connection to Sky Router

Anis — Mon, 23 Oct 2023 08:30:06 GMT

Phone is not working has no connection with router

new sky phone number is not done

therefore no phone in the house

thank you

Re: Telephone connection to Sky Router

Mark39 — Mon, 23 Oct 2023 08:44:58 GMT

@Anis are you new to Sky landline/broadband?

@Anis wrote:

Phone is not working has no connection with router

please clarify what you mean

new sky phone number is not done

what does this mean?

Re: Telephone connection to Sky Router

RSyed — Wed, 03 Dec 2025 20:07:05 GMT

All you be to do s get a couple of rj45 To rj11 cables... Connect the tel port from your skyhub to a convenient port in your patch panel (so take out table cable from the 16pott switch for that particular port and connect the tel line with rj11 to rj45 cable) that takes Ethernet to house.. on the other side in your house, use another rj11 to 45 cable to connect your phone set.

Re: Telephone connection to Sky Router

Mark39 — Wed, 03 Dec 2025 20:45:05 GMT

More simply, just unplug the phone from the wall socket, and plug it instead into the phone socket at the back of your broadband Hub.

Re: Telephone connection to Sky Router

RSyed — Wed, 03 Dec 2025 20:53:37 GMT

The skyhub is remote ..the OP was asking if he could use his cat6 wall outlets... 3 yrs ago... They probably don't need either of our help anymore 🙂

Re: Telephone connection to Sky Router

Mark39 — Wed, 03 Dec 2025 20:54:50 GMT

@RSyed wrote:

The skyhub is remote ..the OP was asking if he could use his cat6 wall outlets... 3 yrs ago... They probably don't need either of our help anymore 🙂

It wasn't clear who you were replying to. Yes, I imagine the OP will have sorted it by now!

Re: Telephone connection to Sky Router

Gym10 — Wed, 03 Dec 2025 21:39:31 GMT

Yes all sorted now. 👍🏻