topic Re: Call divert charges in Talk

Call divert charges

jachend88 — Mon, 23 Oct 2023 04:35:17 GMT

If I switch call divert on, and I am on sky talk anytime will the call charges for the diversion be charged seperate or be included in my talk package?

Re: Call divert charges

caesarome — Mon, 23 Oct 2023 04:44:05 GMT

As you can see here you will be charged £2.50 per month for this as it is an optional extra:

https://www.sky.com/help/articles/sky-talk-call-features

Re: Call divert charges

jachend88 — Mon, 23 Oct 2023 04:49:22 GMT

Yes, but it also refers to "usual charges" for the diverted bit of the call , I don't have charges as I have an inclusive package so looking to find out if diverted calls are also inclusive of the anytime package or if they are outwith the package and chargeable

Re: Call divert charges

padre — Mon, 23 Oct 2023 06:11:28 GMT

I think that as @caesarome has said you will be charged the £2.50. I had a similar situation mine was with Answer Phone (voicemail) that is also an added £2.50 on to the "Talk" tarriff. hope this helps.

Re: Call divert charges

Mark39 — Mon, 23 Oct 2023 07:39:09 GMT

@jachend88 the Tariff Guide indicates that,

"The diverted part of the call is charged to the Sky Talk customer at the standard Sky Talk rate depending on the type of phone the call is diverted to, e.g. mobile. The person calling is charged for a standard UK landline call and will be charged as normal by their calls provider."

I'm afraid that's as clear as mud to me and I can only guess it means the Pay as you Talk rate, not the rate determined by any other call package you ,ay have.

Re: Call divert charges

CopperClad — Sat, 18 Nov 2023 15:19:59 GMT

Did anyone find an answer to this?

I agree that the tarriff guide doesn't help with this query!

I'm trying to work out if it is worth me signing up to talk anytime or not, as my phone is diverted most of the time.

Re: Call divert charges

jachend88 — Sat, 18 Nov 2023 15:24:49 GMT

I've been billed since and incurred no additional charges 🙂

Re: Call divert charges

CopperClad — Sat, 18 Nov 2023 15:25:40 GMT

Thanks for letting me know!