topic Re: Phone line in Talk

Phone line

joshua2abby — Wed, 18 Oct 2023 16:54:20 GMT

need to extend the phone line for 15 days

Re: Phone line

GD1 — Wed, 18 Oct 2023 17:10:59 GMT

@joshua2abby If you've already cancelled and the end date is due they may not be able to do that, you would need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Phone line

Daniel0210 — Wed, 18 Oct 2023 17:11:24 GMT

@joshua2abby

Your duplicate post has been removed. Sky won't contact you as the result of your post. You will have to initiate contact but Openreach may not be able to facilitate this.

Re: Phone line

Mark39 — Wed, 18 Oct 2023 18:48:54 GMT

@joshua2abby there have been problems before with stopping your cancellation if Openreach have already been advised to disconnect the line on a particular date, as @GD1 intimates.

If it IS possible to stop the cancellation, you'll have to start again by giving a new two weeks notice to cancel