topic Re: Landline not working in Talk

Landline not working

Kelly49 — Wed, 18 Oct 2023 13:22:43 GMT

No dial tone, can't call or be called but when my sister calls she hears a ringing but we don't my end

Re: Landline not working

GD1 — Wed, 18 Oct 2023 13:26:20 GMT

@Kelly49 Has your landline previously worked? Have you had any broadband upgrades recently?

Re: Landline not working

Kelly49 — Wed, 18 Oct 2023 13:29:11 GMT

Hi no no upgrades or anything like that

Re: Landline not working

GD1 — Wed, 18 Oct 2023 13:30:23 GMT

@Kelly49 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline not working

Mr+Flibbles+86 — Wed, 18 Oct 2023 13:37:10 GMT

Thanks for escalating this. We’ve sent an invite to chat.