topic Re: Dad Phone line in Talk

Dad Phone line

pat101 — Sun, 15 Oct 2023 12:18:18 GMT

I have wi-fi but no phone line. just get, "line cord error" on phones

I've unplugged and plugged the cables and microfilter in and out but still no phone line, there don't seem to be any number to ring sky and sort it out

Re: Dad Phone line

Daniel0210 — Sun, 15 Oct 2023 12:28:52 GMT

@pat101
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later. If they detect a line fault they'll pass the issue to Openreach to investigate.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Dad Phone line

Greenfingers001 — Sun, 15 Oct 2023 12:42:51 GMT

Thanks for escalating this. We’ve sent @pat101 an invite to chat.