topic Re: Can not make or receive calls in Talk

Can not make or receive calls

Lisa232 — Tue, 10 Oct 2023 16:46:05 GMT

Upgraded our internet package and set up sky talk internet calls , but since then we have not been able to make or receive phone calls. I've followed all the online steps , I've checked the status of everything we have broadband but the phone won't work , the Talk light on the hub is not on. Everything else is green. I've disconnected everything and reconnected and nothing.

Re: Can not make or receive calls

Mark39 — Tue, 10 Oct 2023 16:54:05 GMT

When was your upgrade activated?

Re: Can not make or receive calls

Lisa232 — Tue, 10 Oct 2023 17:01:09 GMT

Early July

Re: Can not make or receive calls

Mark39 — Tue, 10 Oct 2023 18:43:28 GMT

Try restarting your Hub by switching off at the plug for 30 seconds or so, then re-check the Voice light to see if it's lit.

Re: Can not make or receive calls

Lisa232 — Tue, 10 Oct 2023 20:18:03 GMT

I have already tried all of that, I have turned everything off and back on , I've tried resetting and still no phone , my Broadband and Tv are working fine. Just the phone . I have also tried a different phone and still nothing .

Re: Can not make or receive calls

Pamela+Y — Wed, 11 Oct 2023 07:45:40 GMT

I am having the same problem now for 4 weeks with my landline not sure what to do next x

Re: Can not make or receive calls

Mark39 — Wed, 11 Oct 2023 08:06:01 GMT

@Pamela+Y wrote:

I am having the same problem now for 4 weeks with my landline not sure what to do next x

Replied to your other post.0