topic Re: No dialing tone. Broadband is working in Talk

No dialing tone. Broadband is working

Christine1965 — Sun, 01 Oct 2023 19:47:56 GMT

We are unable to make or receive calls. Sky broadband is working. Have followed the online help procedures but no improvement. Unable to access self diagnostic tools. It states that no address is associated with my account.

Re: No dialing tone. Broadband is working

caesarome — Sun, 01 Oct 2023 21:08:40 GMT

@Christine1965

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: No dialing tone. Broadband is working

Mr+Flibbles+86 — Mon, 02 Oct 2023 08:25:31 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: No dialing tone. Broadband is working

Mr+Flibbles+86 — Wed, 04 Oct 2023 08:25:10 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks