topic House phone not working but broadband is in Talk

House phone not working but broadband is

Gordon6 — Tue, 03 Oct 2023 13:52:42 GMT

Hi, so all of a sudden yesterday my house phone stopped working. The broadband still works fine, but the phone is very strange.

When someone rings me, it rings there end but nothing mine. When i try ot ring out, it dials the number but nothing happens.

I've bought a new phone to try incase that was the issue, changed all the cable etc and still the same problem.

According to the sky outages checker and the tests they run everything is fine.

I just find it odd someone can ring and it rings out there end, anyone with any ideas?

Re: House phone not working but broadband is

Mark39 — Tue, 03 Oct 2023 14:25:52 GMT

@Gordon6 wrote:
I just find it odd someone can ring and it rings out there end, anyone with any ideas?

That's because the ringing tone is generated at the exchange.

It sounds like a fault you'll need to report to Sky. If you wish, we can ask Sky's messaging team to contact you here via a private online chat to enable you to do so?

Re: House phone not working but broadband is

Gordon6 — Tue, 03 Oct 2023 14:47:05 GMT

Hi, yeah i'd seen on some other posts thatw as whatt hey ended up doing. If you could please that would be great

Re: House phone not working but broadband is

Mark39 — Tue, 03 Oct 2023 15:00:32 GMT

Ok, I've flagged your post to Sky and a Community adviser may be able to help you later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: House phone not working but broadband is

Greenfingers001 — Tue, 03 Oct 2023 15:07:41 GMT

Thanks for escalating this. We’ve sent @Gordon6 an invite to chat.

Re: House phone not working but broadband is

Lisa-P1987 — Tue, 03 Oct 2023 16:02:52 GMT

Update - just spoken to @Gordon6 and after some checks, we have found an external fault, which Openreach has been booked for 🙂