topic Re: Landline call log required. in Talk

Landline call log required.

KeithSutherland — Thu, 28 Sep 2023 21:15:16 GMT

I have been scammed (Revolut bank) and the bank is asking for a landline (fibre) call log for today (28.09.23) but the 'virtual assistant) is virtually useless! can anyone assist please?

Re: Landline call log required.

TimmyBGood — Fri, 29 Sep 2023 10:26:56 GMT

@KeithSutherland

It's unclear if Sky keep any such logs: there's presumably a system associated with outbound calls for billing purposes (but not necessarily if these are inclusive on a particular subscription)

Re: Landline call log required.

Mark39 — Fri, 29 Sep 2023 10:24:39 GMT

@KeithSutherland not sure if the Sky Talk Shield, if you're using it, reports incoming calls? Otherwise check with Sky, but as @TimmyBGood posted, I'm not sure that they log incoming calls at all or if they do, whether it's at individual customer level. Your phone handset may keep a record.