topic Re: Sky talk server error in Talk

Sky talk server error

Brian121 — Thu, 28 Sep 2023 08:35:23 GMT

Every time I try to go into sky talk shield on the sky app, I get a server error message.

Re: Sky talk server error

Highlinder — Thu, 28 Sep 2023 08:55:56 GMT

@Brian121 Has the service ever worked for you?

Re: Sky talk server error

Brian121 — Thu, 28 Sep 2023 09:03:54 GMT

@Highlinder yes it was working ok until yesterday when it just stopped. Broadband and WiFi etc are checked and working ok. Sky help reset the talk shield but it doesn't seem to have done anything so far.

Re: Sky talk server error

Highlinder — Thu, 28 Sep 2023 09:11:15 GMT

@Brian121 Are you trying to access this through the app or via browser on a computer?

Re: Sky talk server error

Brian121 — Thu, 28 Sep 2023 09:13:21 GMT

@Highlinder Through the app is my preference. Have tried using 1780 number that sky suggests...that tells me it's not available.

Re: Sky talk server error

SteveP58 — Thu, 28 Sep 2023 11:33:56 GMT

Same issue for me Brian since yesterday so it's a Sky problem rather than individual user. Ugently need to add an emergency careline number to my Mum's star list.

Re: Sky talk server error

Brian121 — Thu, 28 Sep 2023 11:49:48 GMT

@SteveP58 Thanks for the info Steve, thought it must be but sky (un)help desk haven't got a clue!

Talk shield is not responding it shows message server error

Shirleyha — Thu, 28 Sep 2023 16:31:26 GMT

When trying to view calls error message server error

Re: Talk shield is not responding it shows message server error

lettice — Thu, 28 Sep 2023 17:11:57 GMT

Seeing same error when trying to go into Talk Shield using the MySky app.

Re: Sky talk server error

BridieP — Thu, 28 Sep 2023 17:16:54 GMT

Same problem for me. I could access Talk Shield 26/09 then yesterday was greeted by the 'server error' message. Same today unable to log in to Talk shield. I do hope this doesn't mean it has stopped working as we get a lot of spam calls....

Re: Sky talk server error

lettice — Thu, 28 Sep 2023 17:51:16 GMT

Getting the same 'server error' when using the MySky app and trying to go into Talk Shield.

But, just tried doing the same with the online through a browser MySky and can see and use Talk Shield fine.

So it's just the MySky app that is failing for me.

Re: Sky talk server error

Highlinder — Thu, 28 Sep 2023 18:58:08 GMT

@lettice Question was asked if it was both app and browser or just one of them.

Re: Sky talk server error

BridieP — Thu, 28 Sep 2023 19:00:03 GMT

Not tried the app but doesn't work now on my browser (Safari)

Re: Sky talk server error

Highlinder — Thu, 28 Sep 2023 19:10:11 GMT

@BridieP Have you tried any other browsers to see if it then works?

Re: Sky talk server error

SteveP58 — Fri, 29 Sep 2023 07:32:06 GMT

Hi, I have tried Chrome and Edge on PC, Safari and App on phone (on Sky Broadband and mobile data) and none of it works! Sad times 😞

Re: Sky talk server error

jewers — Fri, 29 Sep 2023 07:35:11 GMT

Just tried to add an important number to my star list on Sky Talk Shield on My Sky app and coming up with server error. Tried using the website and could get into Sky Talk Shield but it willl not let me add any number.

Re: Sky talk server error

KevNewMedia — Fri, 29 Sep 2023 07:51:03 GMT

Morning

Thank you everyone for highlighting this problem.

I've passed it on to our support teams to investigate and resolve.

Re: Sky talk server error

ProblemSolver — Fri, 29 Sep 2023 10:59:42 GMT

I have found the issue. It looks like the page URL has been changed.

The original URL causing the issue is: https://www.sky.com/myaccount/bb-and-talk/talk-shield

Here's a URL that works at time of posting: https://www.sky.com/myaccount/bb-and-talk/talkshield

...the links haven't been updated (devs just need to re-correct the page url back to the original).

You're welcome.

Please credit my account with 10GB data as Sky refused to compensate us during a long-term mobile & broadband outage.

Re: Sky talk server error

Daniel0210 — Fri, 29 Sep 2023 11:24:38 GMT

@ProblemSolver wrote:

Please credit my account with 10GB data as Sky refused to compensate us during a long-term mobile & broadband outage.

@ProblemSolver

If you've already asked Sky about compensation and they've declined you're not going to get a different answer on here. Regarding a broadband outage I don't know what you mean by long term but it doesn't kick in until the fault isn't fixed after two full days from you reporting it.

This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

Re: Sky talk server error

ProblemSolver — Fri, 29 Sep 2023 11:49:53 GMT

Thanks for the information Daniel.

The outage was total loss of service for short periods but also for a long period the speed was unusable. We had to setup mobile tethering on 4G for over a month because of the unusable connection which cost us our saved data + £20 data top-up.

We had the same intermittance problem with SeeTheLight earlier this and last year (Sky company) but with FTTP on my partner's property. Sky have admitted publically their services have been struggling for a while.

Both Sky and SeeTheLight were quick to send deadlock letters which wash their hands and protect them if going to the Ombudsman, it seems to be an ISP's new tactic to get aorund compensation.

After over 15 years being Sky customers, we decided out of principle we will not renew any more services with 3 properties in our family. This is not a moan, it's feedback for Sky that customer service is really important for utilities.