topic Re: Phone not working in Talk

Phone not working

Darren550 — Sun, 24 Sep 2023 22:16:25 GMT

Line cord error

was told that by might be doing somthing but on a Sunday this late at night I done think so plus when you try and ring the phone line it says user busy but how can that be when I cont even use it

Re: Phone not working

Darren550 — Sun, 24 Sep 2023 23:03:36 GMT

Will wait for sky to get back to me as they did a line test and it came back that everything is fine but it ain't

Re: Phone not working

caesarome — Mon, 25 Sep 2023 04:53:11 GMT

@Darren550

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Phone not working

Daniel0210 — Mon, 25 Sep 2023 04:55:13 GMT

@Darren550

I have moved your post from the Sky Q board as your issue has nothing to do with TV services.

Sky won't get back to you unless you have already reported this fault to them. Have you reported it? If not have you the means to report it?

Re: Phone not working

Darren550 — Mon, 25 Sep 2023 05:00:44 GMT

It says everything is fine

Re: Phone not working

Darren550 — Mon, 25 Sep 2023 05:02:22 GMT

Yes told them about it

Re: Phone not working

Daniel0210 — Mon, 25 Sep 2023 05:14:35 GMT

@Darren550 wrote:

Yes told them about it

@Darren550

If they found an external fault they will have notified Openreach who will investigate and fix it.

Re: Phone not working

Darren550 — Mon, 25 Sep 2023 07:53:26 GMT

There is a outage in the area where I live

Re: Phone not working

Daniel0210 — Mon, 25 Sep 2023 08:57:06 GMT

@Darren550

Okay. If it remains off for a while this link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

Re: Phone not working

Darren550 — Mon, 25 Sep 2023 17:20:12 GMT

Wish is was that easy it's lucky I have a mobile phone on o2 at least they don't **bleep** up all the time