topic Re: landline not working. in Talk

landline not working.

maccab — Wed, 20 Sep 2023 11:43:02 GMT

My landline doesn't seem to be working forvoice calls although my internet is fine. No dialling tone and can't make or receive calls?

Re: landline not working.

GD1 — Wed, 20 Sep 2023 11:44:29 GMT

@maccab Has it worked previously? Is there a voice light on the hub?

Re: landline not working.

maccab — Wed, 20 Sep 2023 11:46:02 GMT

It has worked previously but for last 2 days at least it hasn't. My hub doesn't have the voice light on it.

Re: landline not working.

GD1 — Wed, 20 Sep 2023 11:51:43 GMT

@maccab To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: landline not working.

Greenfingers001 — Wed, 20 Sep 2023 12:31:38 GMT

Thanks for escalating this. We’ve sent @maccab an invite to chat.

Re: landline not working.

maccab — Sat, 23 Sep 2023 12:16:22 GMT

All sorted now thanks to this community 👍

Re: landline not working.

maccab — Sat, 23 Sep 2023 12:18:11 GMT

Thanks to @GD1 and @Greenfingers001