topic Re: Crackling phone line in Talk

Crackling phone line

Carol5 — Thu, 21 Sep 2023 14:57:06 GMT

I would be grateful if an engineer could be sent out to sort out our crackling phone line. An engineer came last time to fix it. We can make and receive calls but the phone line is crackling so bad you cannot hear anyone. We have done everything on your site and changed handsets etc but its still crackling. Many thanks

Re: Crackling phone line

Daniel0210 — Thu, 21 Sep 2023 15:17:38 GMT

@Carol5
You aren’t talking to Sky Customer Services here. This is a forum whereby customers try to help other customers.

Sky will be able to check your line and if an external fault is found pass it to Openreach to investigate so I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Crackling phone line

Mr+Flibbles+86 — Fri, 22 Sep 2023 10:18:00 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Crackling phone line

Tom-W19 — Sun, 24 Sep 2023 10:43:29 GMT

Hi @Carol5

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.