topic Re: How do I log a fault call online? in Talk

How do I log a fault call online?

Deshinder — Fri, 22 Sep 2023 09:33:48 GMT

Hello
My phone line from SKy. It is down and I am trying to call SKY using my mobile which is not on the Sky network.
How can I log this fault online?
I have already been waiting a rather long time with my mobile phone, and I am not sure how much I am bing charged!

Re: How do I log a fault call online?

GD1 — Fri, 22 Sep 2023 09:37:44 GMT

@Deshinder To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: How do I log a fault call online?

Deshinder — Fri, 22 Sep 2023 09:48:56 GMT

Many thanks GD1
I am still waiting for Sky to answer the call I made on my o2 mobile, it has been 30mins already!
I guess I will have to wait for them to get in touch.
Take care

Re: How do I log a fault call online?

Addie15 — Fri, 22 Sep 2023 10:06:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to Deshinder.

Re: How do I log a fault call online?

Tom-W19 — Sun, 24 Sep 2023 10:44:47 GMT

Hi @Deshinder

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.