topic Sky talk anytime in Talk

Sky talk anytime

ian.moore14 — Sun, 17 Sep 2023 16:45:04 GMT

Why am I still being charged £13.50 for sky talk anytime if I have upgraded to Ultra Broadband which states that this is already included

Re: Sky talk anytime

caesarome — Sun, 17 Sep 2023 18:21:36 GMT

Are you seeing a £13.50 charge then on the same bill a £13.50 credit for it ?

Re: Sky talk anytime

TimmyBGood — Mon, 18 Sep 2023 08:16:50 GMT

@ian.moore14

Typically Sky Talk Pay to Talk is bundled: Sky Talk Anytime (effectively 'free' calls) is not.

Note that seeing 'Free' on the billing against Sky Talk Internet Calls is not the same thing as Sky Talk Anytime: it means the voice call service provision is not being charged for separately rather than free outbound calls are available.

Re: Sky talk anytime

simon194 — Tue, 19 Sep 2023 14:49:11 GMT

@TimmyBGood wrote:
@ian.moore14

Typically Sky Talk Pay to Talk is bundled: Sky Talk Anytime (effectively 'free' calls) is not.

Note that seeing 'Free' on the billing against Sky Talk Internet Calls is not the same thing as Sky Talk Anytime: it means the voice call service provision is not being charged for separately rather than free outbound calls are available.

I wish Sky would remove 'Free' from the billing because it causes a lot of confusion.

Re: Sky talk anytime

Mark39 — Tue, 19 Sep 2023 14:50:54 GMT

@simon194 wrote:

I wish Sky would remove 'Free' from the billing because it causes a lot of confusion.

Agree. It's disingenuous if not misleading.

Re: Sky talk anytime

TimmyBGood — Tue, 19 Sep 2023 16:05:49 GMT

@simon194 @Mark39

I think it's dreadful, and would hope it's something that Ofcom might have an opinion about.