topic Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE in Talk

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Marie1705 — Sat, 16 Sep 2023 17:42:15 GMT

Im unable to make or receive calls, there seems to be either a very low crackly tone or none at all.

I've tried calling but gave up after 25 mins on old even though the opening message said less than 10 minutes!!

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

GD1 — Sat, 16 Sep 2023 17:45:40 GMT

@Marie1705 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

lettice — Sun, 17 Sep 2023 07:02:34 GMT

Have you tried the connection test below.

If it detects a fault on your phone line, even if your broadband is working, you may be able to book an engineer from it, without a call to Sky:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Tom-W19 — Sun, 17 Sep 2023 08:37:12 GMT

Thanks for escalating. We've sent an invite to @Marie1705.