topic Anonymous caller reject in Talk

Anonymous caller reject

RH19 — Sun, 03 Sep 2023 09:45:10 GMT

Has anyone else had issues with the " anonymous caller reject feature". I have had this for many years and worked great. So if a person with a with held numbers called my landline , they would get a simple message saying something along the lines of " this number doesn't accept with held numbers, please dial again , with a non - with held number ". However since around May, I have had people telling me there is a problem on your line as anyone with a with held number was either being told " this line is faulty or this number doesn't exist " or they would get a ringing whcih then just went dead. After around 40 calls to sky, 3 engineers later , I was recently told by 2 different customer services that sky are aware their is an issue. They then changed this and the latest sky told me is they have changed this feature ( without telling the paying customers) and it now if a person calls you from a with held number, they hear a ring whcih then just goes dead. So they will assume either you are not in and haven't answered or that your line is not working. I have missed many calls from doctors for my elderly mother due to this. How appalling for sky to drastically change a paying service without telling the customer. This is assuming they are telling the truth, as I have a friend who also has this feature and they said the messge about " this number not accepting with held numbers" still works. So could anyone out there please let me know if they pat for this feature and if it still works as it has in the decades I have had it .@GD1 @Addie15 @Mark39

Re: Anonymous caller reject

Mark39 — Sun, 03 Sep 2023 10:26:40 GMT

I wasn't even aware of the feature before your post. The current list price appears to be £4 per month.

https://www.sky.com/help/articles/sky-talk-call-features

To be honest, I'd just use the free Sky Talk Shield. The call screening feature would require unidentified numbers to say who they are and would then ask you whether or not you want to accept the call. There's no interception for callers on your white ('star') list.

Re: Anonymous caller reject

lettice — Mon, 04 Sep 2023 07:33:40 GMT

As above, never knew Sky offered such a service.
Just save yourself £4 and use the Sky Talk Shield.
It works great and I get no anonymous or spam calls, apart from those I have added.
It is easy to use/control too, like a quick switch to turn it off/on temporarily if awaiting an urgent call from a number you may not have added.
On a few rare occasions have had a few genuine callers use the call screening feature properly, that works well.

You can easily control it all from your landline phone handset or via the Mysky app on mobiles/tablets/web browser