topic Re: No dial tone in Talk

No dial tone

Paula1 — Tue, 29 Aug 2023 16:19:48 GMT

My landline is dead, no dial tone. I only found out yesterday when elderly neighbour said she had called and it was ringing, but it definitely wasn't ringing out in my house. From the display it looks like the last received call was 11th July (I don't use the landline to make calls). The broadband & wi-fi are working fine. I've run the diagnostic checks but no issues apparent. I've tried a wired phone instead of the cordless but still no joy. I last tchanged my package in March when I switched from BT to Sky and it worked fine then. Help!

Re: No dial tone

Mark39 — Tue, 29 Aug 2023 16:23:00 GMT

If your broadband Hub has a Voice light, try restarting it by switching off at the plug for 30 seconds. If that makes no difference, or if it doesn't have a Voice LED, it will need to be reported to Sky.

If you wish we can ask Sky's messaging team to contact you here via a private online chat, so that you can do that?

Re: No dial tone

Paula1 — Tue, 29 Aug 2023 16:28:00 GMT

Thanks @Mark39 my hub doesn't have a voice light so it would be great if you could put me in touch with the Sky team.

Re: No dial tone

Mark39 — Tue, 29 Aug 2023 16:31:51 GMT

Ok I've highlighted your post to Sky and a Community adviser may be able to help you via private, online messaging later today or possibly tomorrow now. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No dial tone

Addie15 — Wed, 30 Aug 2023 07:23:49 GMT

Hi there! Thank you for escalating this. We have sent an invite to Paula1.

Re: No dial tone

Addie15 — Wed, 30 Aug 2023 08:27:56 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: No dial tone

Carlos2828 — Thu, 31 Aug 2023 08:39:13 GMT

Hi My phone had no dial tone 2 weeks ago and was down for 2 days, on the 28th 3 days ago the same happened and wifi became intermitant. I can not phone sky, no sign of email to contact them either. I checked for outage and the report was that in the Northern Ireland area of BT51 and BT52 there were problems. BT rent the lines to sky and sky tells me with the checker that there is no problems. Now someone is not commucating the facts. The problems seemed to co-inside with the laying of virgin cable in the area. Sky are very unhelpful and the robot chat is not very smart.