https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396725#M83755 <P>Have you made any changes to your broadband package recently ?</P> Mon, 28 Aug 2023 18:34:02 GMT caesarome 2023-08-28T18:34:02Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396678#M83754 <P>Broadband is fine</P><P>cant receive incoming or make outgoing calls</P><P>phone says check line</P><P>everything is in order with wires etc</P> Mon, 28 Aug 2023 17:51:10 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396678#M83754 ZoeMitchell 2023-08-28T17:51:10Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396725#M83755 <P>Have you made any changes to your broadband package recently ?</P> Mon, 28 Aug 2023 18:34:02 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396725#M83755 caesarome 2023-08-28T18:34:02Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396741#M83756 <P>No I havent</P><P>interestingly enough I've just had an email to say I can get out of my contract early because of issues with broadband. Broadband is working fine&nbsp;</P> Mon, 28 Aug 2023 18:47:05 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396741#M83756 ZoeMitchell 2023-08-28T18:47:05Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396748#M83757 <P>See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run this test via the MySky app.</P> <P>Let us know how you get on.</P> Mon, 28 Aug 2023 19:00:12 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396748#M83757 caesarome 2023-08-28T19:00:12Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396754#M83758 <P>Thanka</P><P>ive tried all of this</P><P>it says there is something wrong with broadband but when I go through the fix it, it says there's nothing wrong</P> Mon, 28 Aug 2023 19:13:15 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396754#M83758 ZoeMitchell 2023-08-28T19:13:15Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396758#M83759 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3021495">@ZoeMitchell</a>&nbsp;<BR />To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.</P> Mon, 28 Aug 2023 19:20:26 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396758#M83759 caesarome 2023-08-28T19:20:26Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396764#M83760 <P>Thank you for your help</P> Mon, 28 Aug 2023 19:27:36 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396764#M83760 ZoeMitchell 2023-08-28T19:27:36Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396952#M83761 <P>Hi there! Thank you for escalating this. We have sent an invite to ZoeMitchell.</P> Tue, 29 Aug 2023 07:28:27 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4396952#M83761 Addie15 2023-08-29T07:28:27Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4397124#M83762 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3021495">@ZoeMitchell</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>I've just had an email to say I can get out of my contract early because of issues with broadband. </P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>That suggests Sky know there are line problems which they are not confident that Openreach can resolve.</P> Tue, 29 Aug 2023 10:10:32 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4397124#M83762 TimmyBGood 2023-08-29T10:10:32Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4399640#M83787 <P>Update-We are closing this now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.</P> Thu, 31 Aug 2023 14:46:46 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4399640#M83787 Addie15 2023-08-31T14:46:46Z