topic Re: Telephone not making in Talk

Telephone not making

Johnglenn — Fri, 18 Aug 2023 18:29:37 GMT

just joined sky from virgin

all ok with streaming and broadband but telephone not making or receiving calls

when I plug phone in it says check phone line ?

all lights green on hub and checked no issues on tel no

any help much appreciated

Re: Telephone not making

GD1 — Fri, 18 Aug 2023 18:32:29 GMT

@Johnglenn Are you plugging the phone into the UK Phone port on the back of the hub?

Re: Telephone not making

Johnglenn — Fri, 18 Aug 2023 18:34:54 GMT

Yes sure am

thanks for helping me out

Re: Telephone not making

Johnglenn — Fri, 18 Aug 2023 18:37:02 GMT

Yes défo plugged in right

Re: Telephone not making

GD1 — Fri, 18 Aug 2023 18:38:30 GMT

@Johnglenn Can you confirm the voice light is green? If yes can you unplug the hub and then plug back in and allow to reboot?

Re: Telephone not making

caesarome — Fri, 18 Aug 2023 18:42:49 GMT

When did your broadband go live, was it today ?

Re: Telephone not making

Johnglenn — Fri, 18 Aug 2023 18:45:19 GMT

Broadband live the 9th August

but virgin deal expires today I think

Re: Telephone not making

Mark39 — Fri, 18 Aug 2023 18:46:21 GMT

@Johnglenn it can be up to 24 hours post activation before the landline service is available. If the service was activated today, try restarting your Hub tomorrow, by switching off at the plug for 30 seconds.

Re: Telephone not making

Johnglenn — Fri, 18 Aug 2023 18:51:22 GMT

Have already unplugged and re booted same result

Re: Telephone not making

Johnglenn — Fri, 18 Aug 2023 18:52:23 GMT

Cheers will try again tomorrow

many thanks