topic Landline not working in Talk

Landline not working

BBRP — Mon, 14 Aug 2023 16:45:45 GMT

Display shows cordline error. Broadband working.

Done normal checks with wires/plugs etc

Re: Landline not working

Daniel0210 — Mon, 14 Aug 2023 17:03:26 GMT

To see if they can help I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Landline not working

Tom-W19 — Tue, 15 Aug 2023 07:39:16 GMT

Thanks for escalating. We've sent an invite to @BBRP.

Re: Landline not working

Greenfingers001 — Thu, 17 Aug 2023 12:20:44 GMT

Update:

Spoke with @BBRP and arranged engineer

Thanks again for the escalation have a great afternoon 🙂