topic Re: No dial tone in Talk

No dial tone

NPK1963 — Fri, 11 Aug 2023 18:37:26 GMT

Broadband is working fine but I can't make or receive calls. There's no dial tone. If anyone calls me they just hear 'Sorry, the person you are calling is on another call'.

I've followed the Sky troubleshooting and also plugging another phone in but still the same. I'm guessing there's an external issue. I need it working urgently as my elderly dad needs to be able to contact me.

Please help.

Re: No dial tone

Mark39 — Fri, 11 Aug 2023 18:46:44 GMT

Are you new to Sky Talk, or recently upgraded your broadband package? I assume it was ok up to now.

Re: No dial tone

NPK1963 — Fri, 11 Aug 2023 18:51:58 GMT

I've been using Sky Talk for years, issue started today.
Dudley, West Midlands area. Checked BT site and no known issues in the area apparently.

Re: No dial tone

NPK1963 — Fri, 11 Aug 2023 18:52:41 GMT

And no recent upgrades.

Re: No dial tone

Mark39 — Fri, 11 Aug 2023 18:57:25 GMT

@NPK1963 wrote:

And no recent upgrades.

Thanks. It will need to be reported to Sky, then. If you wish, we can ask Sky's messaging team to contact you here, probably tomorrow now, so that you can do that?

Re: No dial tone

NPK1963 — Fri, 11 Aug 2023 19:03:09 GMT

Thanks for your help, yes please 👍

Re: No dial tone

Mark39 — Fri, 11 Aug 2023 19:04:56 GMT

OK, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No dial tone

Tom-W19 — Sat, 12 Aug 2023 08:38:39 GMT

Thanks for escalating. We've sent an invite to @NPK1963.