topic Re: Phone line check in Talk

Re: Phone line check

Merv27 — Tue, 08 Aug 2023 16:50:51 GMT

My phone line has said check phone line for 2 days and I can't make it receive calls. I really need a landline as I cannot hear on mobile and my wife and I need to be able to be in contact with dr and family. I've tried all the tests with both handsets but both are saying check phone line

Re: Phone line check

caesarome — Tue, 08 Aug 2023 17:02:49 GMT

@Merv27

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone line check

Addie15 — Wed, 09 Aug 2023 08:50:55 GMT

Hi there! Thank you for escalating this. We have sent an invite to Merv27.

Re: Phone line check

Greenfingers001 — Fri, 11 Aug 2023 09:45:56 GMT

We are still looking to help you @Merv27 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks