topic Re: landline phone not working in Talk

landline phone not working

rosysteps — Tue, 08 Aug 2023 17:33:53 GMT

I just received and installed a Sky Broadband Hub on the activation date, but now find that my landline phone is not working (even after plugging into the master socket via the filter as recommended on the Sky help page)

Re: landline phone not working

Mark39 — Tue, 08 Aug 2023 18:42:16 GMT

If the Voice light on your new Hub is green or amber, you need to plug the phone into the Hub. It won't work from the wall socket.

Re: landline phone not working

rosysteps — Tue, 08 Aug 2023 18:53:18 GMT

The voice light on the hub never lit.

Re: landline phone not working

Mark39 — Tue, 08 Aug 2023 18:56:18 GMT

I'm assuming your broadband is ok. Try restarting the Hub, by switching off at the plug for 30 seconds or so. Then check the Voice light again.

Re: landline phone not working

rosysteps — Tue, 08 Aug 2023 19:52:26 GMT

Thanks. Tried restarting the hub - still no voice light. The broadband connection is fine in use and according to the testing.

Re: landline phone not working

Mark39 — Tue, 08 Aug 2023 19:54:48 GMT

I think you'll have to report it to Sky then. If you wish we can ask Sky's messaging team to contact you via an online chat (tomorrow) so that you can do that?

Re: landline phone not working

rosysteps — Tue, 08 Aug 2023 20:27:10 GMT

Thank you, yes

Re: landline phone not working

Mark39 — Tue, 08 Aug 2023 20:38:31 GMT

Ok, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: landline phone not working

Addie15 — Wed, 09 Aug 2023 08:33:25 GMT

Hi there! Thank you for escalating this. We have sent an invite to rosysteps.

Re: landline phone not working

Lisa-P1987 — Mon, 14 Aug 2023 10:53:11 GMT

Thanks for chatting to us @rosysteps . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: landline phone not working

rosysteps — Mon, 14 Aug 2023 13:30:22 GMT

Still not working, please re-escalate

Re: landline phone not working

Highlinder — Mon, 14 Aug 2023 13:51:21 GMT

@rosysteps I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: landline phone not working

Greenfingers001 — Mon, 14 Aug 2023 13:55:32 GMT

Thanks for escalating this. We’ve sent @rosysteps another invite to chat.