https://helpforum.sky.com/t5/Talk/Telephone-extension-cable-needed/m-p/4382624#M83521 <P>As long as you called an authorised number, it's quite possible that Sky charge upfront for the engineer callout.</P> Tue, 08 Aug 2023 16:39:52 GMT Mark39 2023-08-08T16:39:52Z https://helpforum.sky.com/t5/Talk/Telephone-extension-cable-needed/m-p/4382582#M83518 <P>Hi, I contacted sky to discuss having an engineer to extend from main BT master socket to run upstairs to my 92 year old mothers annexe. I was told this was ok but wanted my debit card details over the phone.... is this normal?</P> Tue, 08 Aug 2023 15:48:32 GMT https://helpforum.sky.com/t5/Talk/Telephone-extension-cable-needed/m-p/4382582#M83518 Glencol 2023-08-08T15:48:32Z https://helpforum.sky.com/t5/Talk/Telephone-extension-cable-needed/m-p/4382624#M83521 <P>As long as you called an authorised number, it's quite possible that Sky charge upfront for the engineer callout.</P> Tue, 08 Aug 2023 16:39:52 GMT https://helpforum.sky.com/t5/Talk/Telephone-extension-cable-needed/m-p/4382624#M83521 Mark39 2023-08-08T16:39:52Z