topic Re: Landline help in Talk

Re: Landline help

Rosa2019 — Mon, 07 Aug 2023 11:54:14 GMT

Does anybody know which department or contact number deals with number porting?

Re: Landline help

Mark39 — Mon, 07 Aug 2023 12:22:36 GMT

@Rosa2019 wrote:

Does anybody know which department or contact number deals with number porting?

If you can give us an idea of the help you need, we'll be able either to resolve it here, or let you know the best way to contact Sky.

Re: Landline help

Rosa2019 — Mon, 07 Aug 2023 12:26:36 GMT

We received notification from our number carrier that your number port has been rejected due to an address postcode discrepancy.

The postcode you supplied XXXXXX does not match the 999 installation postcode your provider holds on their records for your number XXXXXXXXXX

Please make direct contact with your provider to acquire the correct 999 installation postcode. Once we have the correct postcode, we will resubmit the request to port your number.

Re: Landline help

Mark39 — Mon, 07 Aug 2023 12:34:08 GMT

I assume this is porting from Sky to another provider?

If you wish we can ask Sky's messaging team to contact you via a private online chat here, to see if they can help. The alternative would be to call the usual customer services number.

Re: Landline help

Rosa2019 — Mon, 07 Aug 2023 12:49:33 GMT

Thanks for your help Mark, would prefer private message if possible please

Re: Landline help

Mark39 — Mon, 07 Aug 2023 12:54:45 GMT

@Rosa2019 ok, I've alerted the messaging team and an adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline help

Addie15 — Mon, 07 Aug 2023 13:00:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to Rosa2019.