topic Re: Internet works but no dial tone on phone in Talk

Internet works but no dial tone on phone

Belial — Sun, 06 Aug 2023 09:23:49 GMT

I've tried 2 different phones, tried directly into the master socket with no results. Line has been awful for ages but now the line is totally dead.
Wiring as far as I can tell looks fine too. I've done all the checks I can and am at a loss

Re: Internet works but no dial tone on phone

Highlinder — Sun, 06 Aug 2023 09:37:00 GMT

@Belial Which hub did Sky supply you for your internet from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Internet works but no dial tone on phone

Belial — Sun, 06 Aug 2023 09:39:04 GMT

sky broadband hub

Re: Internet works but no dial tone on phone

Highlinder — Sun, 06 Aug 2023 12:34:32 GMT

@Belial Does it have a voice light on it and is it green?

Re: Internet works but no dial tone on phone

Belial — Sun, 06 Aug 2023 13:08:29 GMT

the voice light is off,I'm not sure it's ever been on tbh. phone (landline) is connected through phone socket

Re: Internet works but no dial tone on phone

Belial — Sun, 06 Aug 2023 13:53:17 GMT

I've also tried connecting just the landline phone directlyinto the master socket/test socket and still no dial tone

Re: Internet works but no dial tone on phone

Highlinder — Sun, 06 Aug 2023 14:03:04 GMT

@Belial Have you just joined Sky or upgraded your broadband package with Sky or did this just happen out of the blue?

Have you tried to log a fault with Sky that your landline is not working correctly?

Re: Internet works but no dial tone on phone

Belial — Sun, 06 Aug 2023 14:16:24 GMT

Been with sky over 11 years, updated package a year or so ago. Been having a bad line for ages on and off.
How do I log a fault withoutmy landline?

thank you for the replies btw 🙂

Re: Internet works but no dial tone on phone

Highlinder — Sun, 06 Aug 2023 14:37:49 GMT

@Belial I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet works but no dial tone on phone

Belial — Sun, 06 Aug 2023 14:41:06 GMT

Thank you very much, you are a star.
there can be only one! 🙂

Re: Internet works but no dial tone on phone

Addie15 — Sun, 06 Aug 2023 14:42:24 GMT

Hi there! Thank you for escalating this. We have sent a invite to @Belial.

Re: Internet works but no dial tone on phone

Greenfingers001 — Sun, 06 Aug 2023 15:34:21 GMT

Update:

Spoke with @Belial , line checks found external fault, Openreach notified and will resolve usually within 2 working days.

Thanks again for the escalation have a great evening

Re: Internet works but no dial tone on phone

Belial — Sun, 06 Aug 2023 16:33:44 GMT

Thank you