topic Re: Cannot make or receive calls in Talk

Cannot make or receive calls

ARC39 — Thu, 03 Aug 2023 17:03:04 GMT

Broadband working but cannot make or receive calls.

Have tried all the tests without success.

Live in a rural area with poor mobile connectivity and I am currently immobilised following accident/operation so cannot easily get out of house to call sky.

Is there any other way I can make contact?

Thank you.

Re: Cannot make or receive calls

caesarome — Thu, 03 Aug 2023 18:22:52 GMT

Has this problem just started so has it been working previously ?

Re: Cannot make or receive calls

ARC39 — Thu, 03 Aug 2023 18:33:44 GMT

Yes, just started this afternoon

Re: Cannot make or receive calls

caesarome — Thu, 03 Aug 2023 18:37:31 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Cannot make or receive calls

ARC39 — Thu, 03 Aug 2023 19:29:00 GMT

Thank you.

Re: Cannot make or receive calls

MPC1973 — Thu, 03 Aug 2023 20:53:31 GMT

Having same issues with parents landline. Did you manage to solve and if so how?

Re: Cannot make or receive calls

caesarome — Thu, 03 Aug 2023 21:23:34 GMT

@MPC1973

What issue are you having and has it just started today, plus have you changed your broadband package recently ?

Re: Cannot make or receive calls

MPC1973 — Thu, 03 Aug 2023 22:00:56 GMT

@caesarome The Internet is working OK but the landline isn't working. Tried ringing it and just sounds engaged but can confirm not in use.

No changes to Contract and nothing changed in or around the Junction Box, also tried using a different Phone but still the same.

Re: Cannot make or receive calls

caesarome — Fri, 04 Aug 2023 04:48:40 GMT

@MPC1973

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Cannot make or receive calls

Lisa-P1987 — Fri, 04 Aug 2023 08:26:09 GMT

Thanks for escalating this. We’ve sent @MPC1973 an invite to chat.

Re: Cannot make or receive calls

ARC39 — Fri, 04 Aug 2023 09:11:08 GMT

Hi @Lisa-P1987

Will you be sending me an invitation to chat. I was the original poster with the problem and it was escalated for your assistance.

Thanks

Re: Cannot make or receive calls

Lisa-P1987 — Fri, 04 Aug 2023 09:33:31 GMT

Thanks for escalating this. We’ve sent @ARC39 an invite to chat.

Re: Cannot make or receive calls

Chief. — Fri, 29 Sep 2023 15:02:24 GMT

Calls made to my Sky Talk line ending 679 do not connect. The phone does not ring. Calls made to my landline from my mobile show a connection to a different number . This connects.

Has my number been changed by Sky?

Calling 150 from my phone connects to two lines , each talking over the other. I cannot answer any questions I.e. password or mothers maiden name due to the two lines competing.

Re: Cannot make or receive calls

Mark39 — Fri, 29 Sep 2023 15:12:40 GMT

@Chief. sounds like you have a crossed line which will need to be reported to Sky. If you wish, we can Sky's messaging team to contact you here via a private online chat so that you can do that. The alternative is to call. Calls to Sky on a Sky Mobile, if you have one, are free.