topic Re: Phone line not working in Talk

Phone line not working

Dannymitch21 — Thu, 03 Aug 2023 09:55:34 GMT

My phone is saying check phone line and we don't have a dial tone

Re: Phone line not working

Mark39 — Thu, 03 Aug 2023 10:02:37 GMT

Are you new to Sky? Or recently upgraded your broadband package? Or is this 'out of the blue'?

Re: Phone line not working

Dannymitch21 — Thu, 03 Aug 2023 10:32:41 GMT

We had the same problem 6 months ago an engineer had to look at the line.

Re: Phone line not working

Mark39 — Thu, 03 Aug 2023 10:35:41 GMT

Try the connection test here, even if your broadband is working ok. If it detects a fault you'll be able to book an engineer online.

If not, it will need to be reported to Sky. If you wish, we can ask Sky's messaging team to contact you here so that you can do that?

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Phone line not working

Dannymitch21 — Thu, 03 Aug 2023 10:42:51 GMT

Yes please can you ask them to contact me, thanks

Re: Phone line not working

caesarome — Thu, 03 Aug 2023 11:27:02 GMT

@Dannymitch21

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone line not working

Addie15 — Thu, 03 Aug 2023 11:29:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to Dannymitch21.

Phone line not working

Dannymitch21 — Fri, 11 Aug 2023 09:30:44 GMT

Good morning, I've just received a message saying the fault my my phone line in now been fixes and the phone isn't working at all now.