topic Re: Cannot make calls in Talk

Cannot make calls

Acpatel — Tue, 01 Aug 2023 13:14:12 GMT

We can recieve calls and have dialling tone but soon as you dial number line goes silent. Green voice light is on hub and cable is plugged in on back of hub. Have had for serval months with no issues. Anyone else had same and can offer some help how to solve problem!

thx

Re: Cannot make calls

GD1 — Tue, 01 Aug 2023 14:19:07 GMT

@Acpatel To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Cannot make calls

Addie15 — Tue, 01 Aug 2023 14:23:37 GMT

Hi there! Thank you for escalating this. We have sent an invite to Acpatel.

Re: Cannot make calls

Addie15 — Thu, 03 Aug 2023 16:11:25 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.