topic Re: Sky phone line not working in Talk

Re: Sky phone line not working

Zac83 — Mon, 31 Jul 2023 21:32:45 GMT

Hello there

How can / do I report that we accidentally cut through our phone line while doing home repairs ?

Re: Sky phone line not working

caesarome — Mon, 31 Jul 2023 21:47:44 GMT

@Zac83

I take it this line you cut is outside of your property ?

Re: Sky phone line not working

Zac83 — Tue, 01 Aug 2023 01:15:00 GMT

Was originally with BT but last year been on sky talk

Re: Sky phone line not working

Zac83 — Tue, 01 Aug 2023 01:17:18 GMT

No it was inside wall just happened to be where we needed to bang whole through wall, but couldn't remember and forgot about it to be honest.

Re: Sky phone line not working

Mark39 — Tue, 01 Aug 2023 06:52:32 GMT

To check is this the cable that comes in from outside and goes to your master phone socket? Openreach won't fix a cable that goes to a phone extension.

Re: Sky phone line not working

Zac83 — Tue, 01 Aug 2023 07:00:34 GMT

Well why not how else is phone line gonna work without master socket ?

it is old mind as been in property nearly 35 years as Originally with BT but been with sky talk the last year or so.

Re: Sky phone line not working

Mark39 — Tue, 01 Aug 2023 07:02:56 GMT

So is it,or not?

@Mark39 wrote:

To check is this the cable that comes in from outside and goes to your master phone socket?

Re: Sky phone line not working

Zac83 — Tue, 01 Aug 2023 07:05:19 GMT

Well yeah seeing as phone and broadband not been working since followed cable back through our garage then outside up to corner of house.

Re: Sky phone line not working

Mark39 — Tue, 01 Aug 2023 08:24:36 GMT

Ok, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

Re: Sky phone line not working

Lisa-P1987 — Tue, 01 Aug 2023 08:32:51 GMT

Thanks for escalating this. We’ve sent @Zac83 an invite to chat.

Re: Sky phone line not working

Lisa-P1987 — Thu, 03 Aug 2023 13:04:47 GMT

We are still looking to help you @Zac83 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky phone line not working

Zac83 — Wed, 09 Aug 2023 01:20:01 GMT

Still need help think we need an engineer to come out and have a look as we tried a new phone line socket but not working ?

Re: Sky phone line not working

Daniel0210 — Wed, 09 Aug 2023 04:56:58 GMT

@Zac83

It appears you didn't fully engage in the chat invite. I’ve re-escalated your post to Sky and the Messaging Team may get in touch with you again later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky phone line not working

Tom-W19 — Sat, 12 Aug 2023 11:18:17 GMT

Hi @Zac83

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.