topic Re: Phone Number changed in Talk

Phone Number changed

Yorkie8847 — Wed, 26 Jul 2023 15:07:39 GMT

When I changed from BT to SKY, I am absolutely certain that I asked to retain my existing landline number - SKY insist I did not and that they processed my order as new number!

What pee's me off msot is that they keep on insisting that they can't revert my number from the one they have allocated me back to my original number.

Very poor at customer service is all I can say!

Re: Phone Number changed

Mark39 — Wed, 26 Jul 2023 15:13:31 GMT

You could raise it as a formal complaint, and no doubt you'll receive an apology, but they won't be able to retrieve your old number, I'm afraid.

Re: Phone Number changed

Daniel0210 — Wed, 26 Jul 2023 15:17:31 GMT

@Yorkie8847

Even then Sky don't guarantee you'll be able to keep your old number

https://www.sky.com/help/articles/switching-to-sky-broadband

Your previous number will not be retrievable.

Re: Phone Number changed

Yorkie8847 — Thu, 27 Jul 2023 08:12:28 GMT

I did raise as a formal complaint, but they are trying to prove me a liar!